Return Policy
How Do I Return My Order?
Is the item you received not what you expected? Did it not work? Whatever the reason, you won’t be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below). We are proud to offer one of the best and most flexible return policies in the office products industry. You may return your purchase to MYOP within 30 days of your receipt of the product for credit as long as the item or items are in their original packaging.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
Using our Standard Return Policy:
  • Please go to www.myofficeproducts.com and log in, then click on "Return Request" at the bottom of the page. Click here to email your request or you may call Customer Service at 877-696-7266.
  • Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied, or full credit may not be issued.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. The FDA restricts and prohibits the return of food and drug products. If you have any questions about whether a product can be returned, please call us.
What If My Order Arrives Damaged?
Our products are well-packaged to withstand damage during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
If Shipped via Truck Freight, UPS or FedEx
  • Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
  • If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
What If My Order Arrives and I am shorted an item?
  • Please notify us within 5 business days from the date of the signed delivery ticket of the item shorted.
  • If notified within 5 business days we will send out the shorted item at no-charge.
If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.
Our goal is to make buying from MyOfficeProducts easy, safe, and efficient!